A few months ago I met Pascalyne at my church. It was her third time there and the first time that someone had even talked to her. Sadly, it wasn’t me who first noticed her or approached her. Then, when finally, someone greeted her, they found out that she was from Belgium – that’s when I was introduced and I invited Pascalyne and Patrick for supper at our home. That moment turned a bad church experience (at my church) into a friendship.
I love that the church is turning to hospitality as a way to engage our culture and as a way to demonstrate the Kingdom. Some people are real naturals and as a leader it’s easy to guide a natural. Others need a little more guidance.
Here are some top tips from some really smart Canadian youth workers. (The big ideas were theirs, the notes and explanations are mine).
1. Get to know the five love languages: learning to show hospitality in ways that are valued by our guests.
- Gifts, Time, Affirming Words, Acts of Service, Physical Touch
2. Getting beyond hello at church
- Why not ask someone who’s been trained in customer service to come and talk to your volunteers about how to turn guests into customers and customers into ambassadors.